Refund policy

Knoveo Return and Refund Policy

Last updated: 4 October 2026

If you have an issue with your purchase, contact Knoveo through our website and include your order number or other proof of purchase.

Online cancellations

Where South Africa’s statutory online cooling-off right applies, you may cancel your purchase without giving a reason or paying a penalty within seven days after receiving the goods.

You will be responsible only for the direct cost of returning the goods. Your payment will be refunded within 30 days of cancellation. Statutory exceptions apply only where permitted by law.

Defective products

Where the Consumer Protection Act applies, products that fail to meet its quality requirements may be returned within six months of delivery, without penalty and at our risk and expense. You may choose a repair, replacement or refund as provided by law.

Damage resulting from misuse or alterations contrary to instructions may fall outside this protection. Opening or using a product does not automatically remove your rights concerning defective goods.

Damaged, incorrect or incomplete orders

Please contact us as soon as reasonably possible if your order arrives damaged, incorrect or incomplete. Include a description of the problem. Photographs are helpful but are not a condition of your statutory rights.

Returning your purchase

Contact us for the correct return address and instructions. Do not send your purchase directly to a manufacturer or overseas supplier unless we have arranged this with you.

Package the goods securely and include all available components. Our return procedure does not restrict your legal cancellation rights or deadlines.

Refunds

Refunds will normally be made to the original payment method. Your payment provider may take additional time to display the credit.

Nothing in this policy limits your rights under applicable consumer law.