Privacy policy

Knoveo Privacy Notice

Last updated: 4 October 2026

Knoveo processes personal information to operate our online store, fulfil purchases and assist customers.

Information we collect

This may include your name, email address, telephone number, billing and delivery addresses, order details and correspondence.

Shopify and our payment providers process information needed to operate checkout and complete payments. Technical information, such as device details and browsing activity, may also be collected according to our store configuration and your privacy choices.

How information is used

We use personal information to process orders, arrange deliveries, handle returns, provide support, prevent fraud and comply with legal obligations.

We process information on an applicable lawful basis. Required checkout information is necessary to complete your purchase. Marketing subscriptions are optional.

Service providers

Necessary information may be shared with Shopify, payment providers, fulfilment suppliers, delivery companies and other providers supporting the store.

These providers may process information outside South Africa. We will apply the safeguards required by applicable law.

Our Shopify privacy policy provides further information about platform-related processing and relevant customer choices.

Marketing and cookies

Marketing communications will be sent only where lawfully permitted. You can unsubscribe using the link provided in marketing messages.

Cookie and tracking practices depend on the services enabled on our store. You can manage cookies through your browser and any privacy controls available on our website.

Retention and security

We retain information for as long as reasonably necessary to fulfil its purpose and meet applicable legal obligations.

We use reasonable safeguards to protect personal information against unauthorised access, loss and misuse.

Your rights

Subject to applicable law, you may request access to or correction of your information, request deletion, object to certain processing or withdraw consent.

Contact Knoveo through our website to submit a privacy request. We may need to verify your identity before responding.

You may also lodge a complaint with South Africa’s Information Regulator at https://inforegulator.org.za/.

Updates to this notice will be published on this page.